Fuego Nuevo support

To report a problem or ask about Fuego Nuevo, email support@copal.games. The App Store listing uses the name Fuego Nuevo: Mictlán.

The game is available in Spanish and English. Choose your language in Options. The website’s languages do not change the languages available in the game.

What to include in a report

• Android or iOS, device model and operating system version.
• Fuego Nuevo version and the store where you installed it.
• What you were doing and what happened, including the map or chapter if you remember.
• A screenshot or steps to reproduce the problem, if you can share them.

Do not send passwords, card numbers or private access codes.

Audio and controls

Play in landscape orientation. Check the music and effects volume in Options and your device’s volume. On iPhone, also check Silent Mode if you cannot hear the game.

Saves

The apps store progress on your device. Uninstalling or clearing app data may remove local saves. Contact support if you need help investigating a save problem.

Purchases and refunds

Manage purchases and refund requests through the store where you bought the game: Google Play or Apple. Conditions depend on the platform.